For the past three years, On The Go Medical Supply has provided the Greater Houston area and its surrounding neighborhoods with high quality, durable medical equipment and supplies in a fast and convenient manner.
“Our goal is to make every customer feel heard, supported, and confident that they’ve chosen the right partner for their medical supply needs,” Wilson said. “It’s not just about filling an order; it’s about building trust and delivering peace of mind.”
Before founding On The Go Medical Supply, CEO Nicole Wilson spent 15 years as the owner and administrator of a Home and Community-Based Services Program, providing care and support for people with Intellectual and developmental disabilities. As she made deeper connections with her clients, she noticed how difficult it can be for families and care providers to get medical equipment and supplies quickly and reliably.
“That experience not only shaped my understanding about healthcare and advocating for people but also exposed me to the gaps and inefficiencies within the medical supply chain particularly in ensuring timely, reliable access to quality durable medical equipment,” Wilson said.
Originally, On The Go Medical Supply was intended to serve as a wraparound service for Wilson’s Home and Community Based Program. However, following a profitable sale, the concept was temporarily set aside. It wasn’t until she realized the market’s shortcoming that the idea was revived, ultimately evolving into a standalone venture with a momentum of its own.
“I wanted to create a business that understood the urgency and care behind every order because I’ve lived it from the provider side,” Wilson said. “That insight gave me a unique edge in the space and fueled my passion to solve the problem from a different angle.”
Born out of necessity, and not just another business model, Wilson picked up where she left off with her former program creating meaningful and trusting relationships with people in her community.
“I wanted to build a business that prioritized service over sales,” Wilson said. “My plan was to start locally and in the space that I was well versed in, establish trust in the community, and create strong relationships with providers, facilities, and families. I wasn’t just interested in moving product; I wanted to be a dependable partner in care.”
At On The Go Medical Supply, they specialize in providing durable medical equipment and essential healthcare supplies to individuals, caregivers, government agencies and healthcare facilities. Their core services include:
- Delivery of DME products such as wheelchairs, walkers, hospital beds, commodes, and more.
- Incontinence and wound care supplies, including adult briefs, underpads, gloves, gauze, and wound dressings.
- Off-the-shelf braces.
- Diabetic supplies including shoes and CGMs.
- Compression garments for post-surgical and long-term care.
- Fast and reliable delivery service across the Houston area, often with same- or next-day turnaround if items are in stock.
- Gloves, AEDs, Emergency Medical and more.
- Responsive customer service, with a focus on building long-term relationships with providers and families.
If supplying high quality medical supplies wasn’t enough, Wilson has made true on her goal from day one and created a culture of caring for human beings and not just transactions. On The Go Medical Supply makes it clear that their priorities are speed, communication, and compassion, priding themselves on their responsiveness. In fact, they can offer same- or next-day delivery in most cases.
“Our team understands that when someone needs medical equipment or supplies, there’s usually a level of urgency and if we don’t have it, we simply tell the patient/client,” Wilson said. “Whether it’s provider, caregiver, government agency or family member calling in, they get a real person who listens and follows through. Bottom line, we combine professionalism with heart, and that level of service creates loyalty, trust and long-term partnerships.”
The hope for long-term partnerships has already come to fruition as On The Go Medical Supply works with a variety of organizations across the healthcare continuum. That includes home health agencies, hospice providers, group homes, residential care facilities, and doctor’s offices and hospitals.
“These partners rely on us not just for dependable access to medical equipment and supplies but also for the personalized support and fast turnaround times that help them deliver quality care,” Wilson said. “Our relationships are built on consistency, communication and a shared commitment to patient well-being. That’s what keeps our partners coming back and referring others to us.”
Wilson believes that her company runs on the success of the three Ps: Purpose, People, and Process.
Purpose: “First and foremost, we’re driven by purpose, everything we do is centered around making sure individuals have fast, reliable access to the medical equipment and supplies they need to live safely and with dignity. That mission fuels us every day.”
People: “We have a team that genuinely cares, not just about doing the job, but about doing it right. Whether it’s our drivers, our customer service reps, or our operations staff, everyone understands that we’re not just delivering products we’re supporting someone’s health and well-being.”
Process: “We’ve built a system that’s efficient, responsive, and scalable. From streamlined ordering to fast delivery to consistent follow-up, we’ve made it a point to remove the friction that typically slows down service in this industry.”
From top to bottom, everyone is expected to treat each customer with a personalized, respectful, and solution-focused experience. This not only includes transparency on their services, process, and times, but walking clients through their options, any insurance questions, and delivery logistics. And, according to the CEO herself, the most important thing about their service is that they follow up.
“We take the time to truly understand their needs, not just push products,” Wilson said. Whether they’re a caregiver, provider, or an individual navigating healthcare for the first time, we meet them where they are comfortable and with empathy, clarity, and a sense of urgency.”
This level of attention doesn’t stop once the check clears, either. Wilson’s team confirms delivery times in advance, provides real-time updates, when possible, ensures everything arrives in good condition, and will even offer setup support for large equipment and help customers understand how to use new product safely.
“Our drivers are trained not to just drop off equipment, but they deliver with care,” Wilson said. “That means respectful communication, clear instructions, and a focus on making the experience smooth and stress free.”
As On The Go Medical Supply continues to reach new heights, they’ve built a foundation for a bright future by focusing on expanding their product to support the diverse needs of their patients; implementing technological solutions to improve their inventory management, efficiency, and overall customer experience; and strengthening their local partnerships to expand their reach and make a difference in other communities.
“The future of On The Go Medical Supply is centered on innovation, expansion and serving our community. Our vision is to evolve into a comprehensive healthcare solutions provider, being able to address the growing needs of patients, caregivers and healthcare providers,” Wilson said.
No matter how much the company grows, Mrs. Wilson has made it clear that they’ll never forget what their mission was from the start.
“On The Go Medical Supply was built from real experience not just from a business standpoint, but from years of working directly with individuals who rely on these supplies to live safe, comfortable, and independent lives,” Wilson said. “It’s rooted in purpose, built on service, and guided by a deep understanding of what it means to support people in some of their most vulnerable moments.”
