The TWU-HWT Telemedicine Clinic Offers Health & Wellness for Employees


By News Provider

The Transport Workers Union – MTA Health & Welfare Trust (TWU-HWT) recently held a ribbon cutting ceremony for its Telemedicine Clinic.  Partnering with Cigna and the Kelsey-Seybold Clinic, this clinic is the first of its kind in the Harris County area.

With dedicated and committed health partners Cigna and the Kelsey-Seybold Clinic, this pilot program was designed by Tanya Allen-Meekins, TWU-HWT Benefits Manager.  Wanting to give employees additional quality health and wellness services and more convenience, the Telemedicine Clinic is a great initiative.   Ms. Allen-Meekins has planned and implemented this cost-free program that will allow the hourly METRO employees to conveniently visit with a physician and nurse to seek medical care and treatment. Ms. Allen-Meekins’ goal is to continue to promote health and wellness and decrease chronic long-term medical conditions.

The onsite nurse, Ms. Shantay Phoenix, is available daily to schedule appointments, render assistance with claims issues and find additional resources that may be needed for the hourly METRO employees. The Telemedicine Clinic visit is conducted by way of an online video to discuss their medical concerns and plan of care. The clinic is equipped to perform various laboratory tests that may be necessary to evaluate a medical diagnosis. Upon completion of the visit, the physician is able to E-Scribe medication (directly to the pharmacy) and the nurse will provide the patient with an after visit summary and physician’s excuse to complete their visit.


About Kelsey-Seybold Clinic. Your Doctors for Life.

Kelsey-Seybold is Houston’s largest and most renowned private multi-specialty physician group.   They are a multispecialty group practice that offers medical care in more than 50 medical specialties including primary care, outpatient surgery centers, an accredited Sleep Center, advanced radiology services, 14 onsite Kelsey pharmacies.  Kelsey-Seybold Clinic was founded in 1949 by Dr. Mavis Kelsey in Houston’s famous Texas Medical Center. Today, it is Houston’s premier accountable care organization.  You can expect high-quality, preventive care from Kelsey-Seybold, as well as patient-centered care, caring and compassionate attention, expertise in diagnosing and treating acute and chronic illnesses, convenient lab hours, easy access to advanced diagnostic technologies, after-hours and weekend assistance, and a collaborative, multidisciplinary approach and secure Electronic Medical Record system.

When you become a patient of Kelsey-Seybold, you’re KelseyConnected. This means you’re immediately connected to a caring and compassionate team of specialists who share your medical history through one Electronic Medical Record, then work together with a clearer picture of your health. It’s medical care that revolves around you.

 About Cigna

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security.  They have sales capability in 30 countries and jurisdictions, and more than 90 million customer relationships throughout the world.  Their more than 39,000 employees serve customers just about everywhere.  Every day, their team works together with their customers in ways they find proactive, personal and empathetic. That spirit of true partnership goes deeper than paying claims, and is often life-changing — helping customers stay well, prevent sickness, obtain access to health care, recover from illness or injury, return to work and provide for their families. Worldwide, they offer their customers and their families peace of mind and a sense of security. They are with them all the way, through the most critical points in their lives.

Cigna works together with customers to help them lead a healthy, secure life. Cigna provides customers with personally relevant products and services, and they help customers reduce health costs and achieve optimal health outcomes.  As an advocate for their customers, their team helps navigate an often confusing health care or insurance system so customers get the care and financial protection they need. Cigna understands a customer is an individual, so they can help them achieve what’s most important to them.  They put the power of information in their customers’ hands.  Cigna provides information their customers need to improve their health, identify and fill gaps in their health, well-being and security needs, and maximize value.  They collaborate with their vast network of health care professionals and other colleagues around the world to ensure all of their customers obtain quality, cost-effective health care, benefits and insurance protection.

“We are so happy to partner with such an amazing, forward-thinking organization as Transport Workers Union – MTA Health & Welfare Trust.  Their dedication to wellness and improving the lives of their members is tireless.  The launch of the new Telemedicine program is a testament to the dedication, and I believe there is much more to come,” says Jodi Berry, Cigna.


wp_hjQ&A with Tanya Allen-Meekins, TWU-HWT Benefits Manager

What has been the feedback from employees about the Telemedicine Clinic?

The feedback has been very good.  The employees have expressed their excitement by having a clinic convenient to them that addresses their medical needs and a benefits office to address any benefit questions.  The employees are excited about the ability to speak with a physician at this clinic to discuss in detail a plan of action for their care and the doctor’s ability to send the prescription directly to the pharmacy of their choice.  The Telemedicine Clinic is a one stop shop for all of their health and wellness needs.

Talk about the partnership with Cigna and the Kelsey-Seybold Clinic to make this clinic a reality. 

The partnership with Cigna and the Kelsey-Seybold Clinic was formed in 2007.  The partnership with TWU has been going strong since 2011.  Since the inception of the TWU partnership with Cigna and the Kelsey-Seybold Clinic, there has been a wellness program.  The wellness program started with an initiative promoting walking and physical activity.  This program provides healthy snacks, screenings, educational material and water three times a week as well as care from registered nurses.  The program expanded with kiosks at select facilities to help make employees aware of their number, giving them the ability to track their numbers on a daily basis.  Another extension of the program is the Telemedicine Clinic.

What are the goals for the Telemedicine Clinic?

We want to continue to educate by performing onsite wellness screenings and utilizing the nurse navigator to encourage preventive screenings and set up appointments.  The clinic will also be used for early detection of various medical conditions, allowing for a plan of care to support their diagnosis more efficiently.

The Telemedicine Clinic has already started seeing patients, with several employees taking advantage of the health and wellness services that the clinic has to offer.  Per the Labor Agreement, only full-time employees are eligible for the full benefits that the clinic has to offer, but employees who are not full time are able to receive flu shots.  The Telemedicine Clinic is open on Wednesday through Friday from 9:00AM to 3:00PM to service the hourly Metro employees.

Allen-Meekins says, “As the benefits manager, I’m promoting health and wellness as a priority to support healthier outcomes for our employees.  I am so grateful for Cigna and the Kelsey-Seybold Clinic for this health and wellness partnership that will benefit our employees.”  TWU-HWT looks forward to the continued care that the Telemedicine Clinic will offer and plans to open more Telemedicine Clinics at their freestanding METRO locations in the near future.



Transport Workers Union – MTA



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